Getting Started / Activation

Below:
- Learning More & Signing Up
- 911 Address Verification
- Installation & Activation
- New Service Troubleshooting

Learning More & Signing Up

If Digital Voice Service is available in your area, you'll see a PHONE SERVICE control panel on your My Account home page. (If you don't see this yet, the service is not available but we should be in your area soon!)

Before signing up, you'll see links to more information. You can learn all about Digital Voice Service on the Clearwire web site starting with our Overview page: http://www.clearwire.com/store/voice.htm

To get Digital Voice Service, call 1-888-CLEARWIRE or contact your local Clearwire retail store. You can find a list of retail locations here, or partner locations here.

911 Address Verification

Right after signing up for Digital Voice Service, you might log in and see this message in your PHONE SERVICE control panel:

"Your account is pending emergency 911 address verification, which may take 3 to 5 business days to complete. Once verified, you will be able to activate your service the next time you log in."

This means we're confirming the address so 911 workers can be properly dispatched in case of an emergency. This is a critical step in ensuring your safety, so we prevent customers from finishing service setup until the address can be verified.

Generally, 911 address verification should be complete within 3-5 business days. If longer, call 1-888-CLEARWIRE.

After verification is complete, the next time you log into My Account you will see steps to activate your service as described in the next section.

Installation & Activation

To setup your service for the first time, follow the instructions in the Quick Start Guide (Linksys SPA2100: English/Spanish, Linksys SPA2102: English | Spanish).

Activate your service in My Account via the "Click to Activate" link. You will need to enter the 6-digit code from the sticker on the top of your adapter. This may take a few moments to finish processing, so please be patient.

Once your service is activated, continue following the instructions in the Quick Start Guide to connect your equipment.

New Service Troubleshooting

If you're having troulbe with your Digital Voice Service after activation, try the following troubleshooting steps:

1.	Make sure to wait at least 5 minutes for your customer information to download.
2.	Ensure that the modem is showing solid green lights. If not, you are not getting broadband service, which would prevent you from receiving dial tone. Call customer care for support.
3.	Make sure that your telephone is plugged into in Port One ONLY. Try disconnecting and re-connecting the RJ-11 telephone cable between the Router and telephone.
4.	Make sure your telephone is set to its tone setting (not pulse). Reboot your phone adapter by disconnecting the power source. Re-plug the power source to the phone adapter and wait an additional 5 minutes to download your customer information.