With CLEAR, you will have the same internet service you love for the same price you pay today-without additional contracts or commitments. Plus, CLEAR is available in cities across the nation, so you will have access to CLEAR internet service in more places.

XOHM Modem, MAX-206M2 by ZyXel

Why do I need a new modem?

Your current XOHM Home modem will not work on our new CLEAR network. That means if you don't request a new modem, your service will stop working. No one wants that to happen. Being offline is unpleasant for everyone. It's really simple to get your new modem(s), and there is no charge for the upgrade.

How do I install my new CLEAR modem?

When we switch networks on December 2, simply unplug your current XOHM modem and follow the instructions to plug in your new CLEAR modem. You'll be back online in no time.

Will I be charged for the new modem?

No. There is no additional charge for the new modem. The upgrade to CLEAR is free.

How do I get my new CLEAR modem?

Visit www.clear.com/xohm, enter your Customer ID and PIN included in the emails or mail you have received, fill in your shipping address and we will send your new CLEAR modem - free of charge. Or call our dedicated customer care team at 1.877.956.4081.

XOHM ExpressCard, SWC-E100 by Samsung

Why do I need a new modem?

Your current XOHM ExpressCard will not work on our new CLEAR network. That means if you don't request a new modem and updated CLEAR connection manager, your service will stop working. No one wants that to happen. Being offline is unpleasant for everyone. It's really simple to get your new modem, and there is no charge for the upgrade.

How do I install my new CLEAR modem?

When we switch networks on December 2, simply uninstall your XOHM connection manager, replace it with the new CLEAR connection manager and follow the instructions to connect your new CLEAR modem. You'll be back online in no time.

Will I be charged for the new modem?

No. There is no additional charge for the new modem. The upgrade to CLEAR is free.

How do I get my new CLEAR modem?

Visit www.clear.com/xohm, enter your Customer ID and PIN included in the emails or mail you have received, fill in your shipping address and we will send your new CLEAR modem - free of charge. Or call our dedicated customer care team at 1.877.956.4081.

XOHM USB, TU25 by ZTE

Why do I need a new connection manager?

Your current XOHM USB will not work on our new CLEAR network without updating to the CLEAR connection manager. That means if you don't request the new connection manager, your service will stop working. No one wants that to happen. Being offline is unpleasant for everyone. It's really simple to get your new connection manager and there is no charge for the update.

How do I install my new CLEAR connection manager?

When we switch networks on December 2, simply uninstall your XOHM connection manager and install the new CLEAR connection manager. You'll be back online in no time.

Will I be charged for the new connection manager?

No. There is no additional charge for the CLEAR connection manager. The upgrade to CLEAR is free.

How do I get my new CLEAR connection manager?

Visit www.clear.com/xohm, enter your Customer ID and PIN included in the emails or mail you have received, fill in your shipping address and we will send your new CLEAR upgrade - free of charge. Or call our dedicated customer care team at 1.877.956.4081.

Will my account number change?

Yes, and you will begin accessing your invoice through My Account at clear.com. We will send your new log in information in an email soon after December 2. Until then, continue to access your account at my.xohm.com.

Will my payment amount or bill date change?

No. You will continue to pay the same monthly charges and will be billed on the same date. The only difference is that your payment will be made to CLEAR.

Where will I access my new CLEAR account?

You will have 24/7 access to your CLEAR account at www.clear.com/MyAccount. We will send your new log in information in an email soon after December 2. Until then, continue to access your account at my.xohm.com.

Do I get to keep my XOHM.com email?

Yes. You will continue using your XOHM.com email and you will access it through a webmail link on www.clear.com/email. Your log in for your email will be the same as your log in for my.xohm.com.

As part of our transition to CLEAR, we are discontinuing XOHM Digital Locker.

If you have photos, videos or files stored in a XOHM Digital Locker, take a few minutes to download them to your computer before December 2. Shortly after this date, we will purge any data stored in XOHM Digital Lockers.

Can I keep my Digital Locker?

We are discontinuing XOHM Digital Locker but you can protect your files by signing up for Norton^TM Online Backup. XOHM Digital Locker customers will receive a 20% discount on Norton Online Backup for 1 year. Click Here and enter the coupon code 8zm43xbeg at checkout. This offer ends 1/31/10.